Privacy Policy for VVPSS Private Limited Taxi Services
Effective Date: July 29, 2025
VVPSS Private Limited ("VVPSS," "we," "our," or "us") is committed to protecting the privacy of our customers and users. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our taxi services, including through our website, mobile application (if any), and other related services (collectively, the "Services").
By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Services.
1. Definitions
- Personal Information: Any information that relates to an identified or identifiable individual.
- Sensitive Personal Data or Information (SPDI): As defined under applicable Indian laws, this may include financial information, health information, biometric information, and other sensitive categories of data.
- User/Customer/You: Any individual who uses or accesses our Services.
- Driver: An individual providing taxi services through VVPSS.
- Services: All taxi booking, transportation, and related services provided by VVPSS, including through our website and mobile application.
2. Information We Collect
We collect various types of information to provide and improve our Services. This may include:
A. Information You Provide Directly to Us:
- Identity and Contact Data: Your full name, mobile number, email address, physical address, date of birth, and government-issued identification (e.g., Aadhaar, PAN, Passport, Driving License) for verification purposes.
- Account Information: Username, password, and other registration details.
- Payment Information: Billing address, credit/debit card details, bank account information, or other payment instrument details. We use secure payment gateways, and while we may store certain tokenized payment information for your convenience, full card details are typically handled by the payment processor.
- Trip Details: Pickup and drop-off locations, trip routes, timestamps of bookings and trips, and any special requests.
- Communications: Information you provide when you contact us for customer support, provide feedback, participate in surveys, or communicate with drivers through our platform.
- Emergency Contacts: If you choose to provide emergency contact details, we collect the name and phone number of your designated emergency contacts for use in emergency situations.
- Driver Information (if applicable): For drivers registered with VVPSS, this includes driving license details, vehicle registration details, vehicle type, insurance information, background check information (where permitted by law), and bank account details for payment.
B. Information Collected Automatically When You Use Our Services:
- Location Information: We collect precise or approximate location data from your mobile device when you use our mobile application (with your consent) to facilitate ride bookings, navigation, and to provide accurate service. You can enable or disable location services through your device settings.
- Usage Data: Information about how you interact with our Services, such as pages visited, features used, time spent on the application/website, and referral sources.
- Device Information: Information about your mobile device or computer, including IP address, device type, operating system, unique device identifiers, browser type, and mobile network information.
- Log Data: Server logs that automatically record information when you access our website or application, including IP address, browser type, language, internet service provider, referring/exit pages, and date/time stamps.
- Cookies and Similar Technologies: We use cookies and similar technologies (e.g., web beacons, pixels) to collect information, understand user behavior, improve our Services, personalize your experience, and for advertising purposes. You can manage your cookie preferences through your browser settings.
C. Information from Other Sources:
- Third-Party Services: We may receive information from third-party services integrated with our platform (e.g., payment processors, identity verification services, mapping providers).
- Publicly Available Information: We may collect information from publicly available sources to verify identities or for marketing purposes, where permitted by law.
3. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Improving Services: To facilitate taxi bookings, process payments, provide navigation, connect you with drivers, and deliver our transportation services.
- Account Management: To create, maintain, and manage your user account, including authentication and verification.
- Personalization: To customize your experience, such as remembering your preferences and frequently visited locations.
- Communication: To send you service-related updates, booking confirmations, receipts, promotional offers (with your consent), and respond to your inquiries.
- Safety and Security: To ensure the safety of our passengers and drivers, prevent fraud, investigate incidents, and enforce our Terms and Conditions. This includes monitoring trip routes and driver behavior.
- Analytics and Research: To understand usage patterns, analyze trends, improve our application features, develop new services, and conduct market research.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests.
- Dispute Resolution: To resolve disputes, troubleshoot problems, and address customer complaints.
- Marketing: To send you promotional materials, special offers, and information about new services that may be of interest to you, based on your communication preferences. You can opt-out of marketing communications at any time.
4. How We Share Your Information
We may share your personal information with the following categories of recipients:
- Drivers: Your name, pickup/drop-off locations, contact number, and other necessary trip details are shared with the assigned driver to facilitate the ride.
- Customers (for drivers): If you are a driver, your name, vehicle details, and current location may be shared with the customer who booked the ride.
- Service Providers: We engage third-party service providers to perform functions on our behalf, such as payment processing, data analytics, cloud hosting, customer support, and marketing. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
- Affiliates and Group Companies: We may share your information with our affiliated companies or group entities for business operations, internal administration, and to provide integrated services.
- Legal and Regulatory Authorities: We may disclose your information if required by law, court order, governmental regulation, or if we believe such disclosure is necessary to protect our rights, safety, or property, or the rights, safety, or property of others.
- Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
- With Your Consent: We may share your information with third parties for purposes not described in this Privacy Policy when we have your explicit consent to do so.
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.
5. Data Security
VVPSS Private Limited implements reasonable security measures, both technical and organizational, to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:
- Encryption: Using encryption for data in transit and at rest where appropriate.
- Access Controls: Limiting access to your personal information to authorized personnel who have a legitimate business need.
- Firewalls and Network Security: Implementing firewalls and other network security measures to protect our systems.
- Regular Security Audits: Conducting regular security audits and assessments to identify and address vulnerabilities.
- Employee Training: Training our employees on data privacy and security best practices.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. The retention period may vary depending on the type of information and the purpose of processing. Once your information is no longer needed, we will securely delete or anonymize it.
7. Your Privacy Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information. These rights may include:
- Right to Access: The right to request a copy of the personal information we hold about you.
- Right to Rectification: The right to request correction of inaccurate or incomplete personal information.
- Right to Erasure (Right to be Forgotten): The right to request the deletion of your personal information under certain circumstances.
- Right to Restrict Processing: The right to request the restriction of processing your personal information under certain conditions.
- Right to Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
- Right to Object: The right to object to the processing of your personal information, particularly for direct marketing purposes.
- Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided below. We may require you to verify your identity before processing your request.
8. Third-Party Links
Our Services may contain links to third-party websites or applications that are not operated by us. This Privacy Policy does not apply to such third-party services. We encourage you to review the privacy policies of any third-party websites or applications you visit. We are not responsible for the privacy practices or content of these third parties.
9. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information as soon as possible.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on our website/application with a revised "Effective Date." We encourage you to review this Privacy Policy periodically. Your continued use of our Services after any changes indicates your acceptance of the revised Privacy Policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer/Grievance Officer:
VVPSS Private Limited
Address :- Beside of Sanyasi Baba, Wrard 31, Jawahar Nagar, Satna MADHYA PRADESH INDIA 485001.
Mail:- vvpsspvtltdtaxiservices@gmail.com
Handphone :- 9425712055